Policies

Good to Know

We want your experience to be seamless and stress-free. Here's everything you need to know about delivery, returns, and our booking policies.

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Delivery

  • Delivery only — no pickup available
  • Phones are delivered 7–10 days before your event
  • All shipments include tracking and prepaid return labels
  • Delivery address must be confirmed at booking

Returns

  • Returns must be returned within 48–72 hours after the event
  • A prepaid return label is included with every shipment
  • Late returns incur a $25/day fee beyond the return deadline
  • Phone must be returned in its original packaging

Non-Return

  • If the phone is not returned within 5 business days of the return deadline, a $400 replacement charge applies
  • The $400 covers the $200 phone replacement cost plus $200 for lost rental availability
  • Late fees ($25/day) continue to accrue until the phone is returned or replaced
  • If the phone is returned after the charge, the $200 replacement portion may be refunded at our discretion

Cancellation

  • Full refund if cancelled 30+ days before your event
  • No refund for cancellation anything less than 30 days — all sales are final
  • Date changes are subject to availability and may incur fees
  • Contact us as soon as possible if plans change

Damage & Loss

  • Customer is responsible for any damage or loss during the rental period
  • We recommend designating a trusted person to oversee the phone
  • Repair or replacement costs will be billed separately